Install error - 0x80070103

[Asdf299]

Install error - 0x80070103

[Max3Aj]

@1H85032QR9, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 
The install error 0x80070103 typically occurs during Windows Update, especially when trying to install a driver that is already installed or incompatible. This can happen with HP devices when Windows attempts to install an outdated or duplicate driver.

Here's how you can fix it:

Run the Windows Update Troubleshooter

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters
• Select Windows Update and run the troubleshooter.

Check Windows Update Services

• Press Win + R, type services.msc, and press Enter.
• Ensure these services are Running:
  • Windows Update
  • Background Intelligent Transfer Service (BITS)
• If not, right-click and select Start or Restart.

Use System File Checker and DISM

Open Command Prompt as Administrator and run:

sfc /scannow

Then:

DISM /Online /Cleanup-Image /RestoreHealth

Hide the Problematic Driver Update

If the error is caused by a specific driver:

• Download the Show or Hide Updates Troubleshooter from Microsoft: wushowhide.diagcab
• Run it and hide the update causing the issue.

Perform an In-Place Upgrade (if nothing else works)

• Download the Media Creation Tool
• Choose Upgrade this PC now and select Keep personal files and apps

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support