cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1
11 7 0 0
Message 1 of 3
90
Flag Post

Solved!

Install new ENVY Pro 6452 on XP

HP Recommended
ENVY Pro 6452
Microsoft Windows XP

Running in circles to install this new printer a client bought from you but he has an XP PC.  

The web site 'suggests' XP is valid, but I can't find a way to download a driver.  It offers HP Smart when I enter 32bit XP, downloads ENP6400_2034A.exe  (using my Windows 10 PC, because your web site says this OS not supported when I try to to access 123.hp.com from his PC).

It executes dies halfway searching for printer saying "DeviceUpdate has encountered a problem. . . "  basically too bad, so sad.

If I tell him to return the printer, he likes HP, was replacing one that was 8 years old, is there support for newer HP printers on XP?

 

2 REPLIES 2
Level 17
Level 17
30,452 30,170 5,214 12,073
Message 2 of 3
Flag Post
HP Recommended

Hi,

The printer is not supported on Windows XP, any current HP printers are supported on Windows 7 or later versions.

 

You may find its System Requirements listed below, there are no drivers available for XP:

https://support.hp.com/ie-en/document/c06606122#AbT16

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Author
Level 1
11 7 0 0
Message 3 of 3
Flag Post
HP Recommended

Thanks.  Your response was very helpful.  The HP web site, not so much.  It asked for Model, then OS, and XP was an option to select.  It offered one program to download, which when executed on the XP machine ran for a while, then bombed with a generic too bad message.

But at least I'm not wasting more time, thanks to you.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation