• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎12-19-2020 07:51 PM

HP Recommended
Product: ENVY Pro 6452
Operating System: Microsoft Windows XP

Running in circles to install this new printer a client bought from you but he has an XP PC.  

The web site 'suggests' XP is valid, but I can't find a way to download a driver.  It offers HP Smart when I enter 32bit XP, downloads ENP6400_2034A.exe  (using my Windows 10 PC, because your web site says this OS not supported when I try to to access 123.hp.com from his PC).

It executes dies halfway searching for printer saying "DeviceUpdate has encountered a problem. . . "  basically too bad, so sad.

If I tell him to return the printer, he likes HP, was replacing one that was 8 years old, is there support for newer HP printers on XP?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-19-2020 09:07 PM

HP Recommended

Hi,

The printer is not supported on Windows XP, any current HP printers are supported on Windows 7 or later versions.

 

You may find its System Requirements listed below, there are no drivers available for XP:

https://support.hp.com/ie-en/document/c06606122#AbT16

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎12-19-2020 09:07 PM

HP Recommended

Hi,

The printer is not supported on Windows XP, any current HP printers are supported on Windows 7 or later versions.

 

You may find its System Requirements listed below, there are no drivers available for XP:

https://support.hp.com/ie-en/document/c06606122#AbT16

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎12-20-2020 11:00 AM

HP Recommended

Thanks.  Your response was very helpful.  The HP web site, not so much.  It asked for Model, then OS, and XP was an option to select.  It offered one program to download, which when executed on the XP machine ran for a while, then bombed with a generic too bad message.

But at least I'm not wasting more time, thanks to you.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.