Install newest drivers using USB

[Brian-Kennedy]

I am trying to install latest full feature drivers for my printer, version 40.12. My printer is installed by USB, but the software wants me to use wireless. My two options ar "connect a new device" or "convert usb to wireless." I just want to update my drivers using USB.

Also, how can I find what driver version I have currently installed on my 8710?

Thanks

Brian

[Raj1788]

@Brian-Kennedy

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Unplug the USB cable.

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-8710-all-in-one-printer-... to download the HP OfficeJet Pro 8710 All-in-One Printer series Full Feature Software and Drivers

Plug the USB only when prompted.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)