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HP Recommended
Officejet 5745
Microsoft Windows 10 (64-bit)

I have been through every step multiple time that HP suggests, and when I attempt to re-install the software for my printer, I get the error message.  This began a couple Windows 10 updates ago, and since I removed the software following HP direction, I am at a loss

1 REPLY 1
HP Recommended

Hi @Froglips

Welcome to the HP Support Community. I understand you are not able to print due to driver error. I'd be happy to assist you.

 

Let us try these steps:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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