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HP Recommended
HP Ink Tank 315
Microsoft Windows 10 (64-bit)

I can't install driver HP Ink Tank 310 Print and Scan Driver and Accessories,

because I got Error pop-up (check this out, below)

Error HP Ink Tank 315.png

 

My Specification (PC Desktop)

Processor Snapdragon (TM) 7c Gen 2 @ 2.55 GHz 2.55 GHz
System type 64-bit operating system, ARM-based processor

I'll to try this :

  1.  Troubleshoot Compatibility - Install with any compatibility it still fails
  2.  Troubleshoot HP Installation Failure (MSI) - I can't download this sofware, because ERR_CONNECTION_TIMED_OUT
  3.  HP Print and Scan Doctor - I'm try fix this software, I can't  install software because I got error (screenshot above)

 

It comes to my mind,

Spoiler
is it really not compatible with the processor I have (Snapdragon (TM) 7c Gen 2) so I often experience errors when installing applications (Ex. WhatsApp Desktop), sometimes I install 32-bit / use troubleshooting?

Can you help me? Thanks for your answer, I really appreciate it 🙂

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Ok, I started the 4th try updating the driver via Windows Update (Hewllett-Packard - Image v10.0.17117.1)

 

Windows Update.png

 

Before... 

 

Unable Scan.png

 

After...

 

HP Smart.png

 

Solve by myself 😁
But, after install driver I can't install driver HP Ink Tank 310 Print and Scan Driver and Accessories

Still error pop-up, I get... And still not solved

 

Error HP Ink Tank 315.png

 

View solution in original post

1 REPLY 1
HP Recommended

Ok, I started the 4th try updating the driver via Windows Update (Hewllett-Packard - Image v10.0.17117.1)

 

Windows Update.png

 

Before... 

 

Unable Scan.png

 

After...

 

HP Smart.png

 

Solve by myself 😁
But, after install driver I can't install driver HP Ink Tank 310 Print and Scan Driver and Accessories

Still error pop-up, I get... And still not solved

 

Error HP Ink Tank 315.png

 

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