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‎02-17-2021 10:54 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Trying to reinstall software via HP Print and Scan Doctor stops halfway showing this screen:

avdmark_1-1613584272136.jpeg

It says (in Dutch): Unreparable failure during installation.

Cause should be: Older version of Toolbox cannot be deleted.

 

What can I do?

 

Category:
1 REPLY 1

‎02-20-2021 01:08 AM

HP Recommended

@avdmark, Welcome to the HP Support Community!

 

I understand your concern. Adobe has stopped supporting the Flash player that was required for HP Solution Center. There is no update on new software as of now.

 

Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Note: If the printer is not found in the list, try Deskjet 990c or Deskjet 6980 to install the printer as these are the generic printer drivers.

 

You may use HP Scan and Capture app to scan from your computer

 

If this does not help, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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