Installation error for ENVY 5032 printer on an old Windows XP PC

[Roncy]

Hi all,

I'm trying to install a new ENVY 5032 printer on my mom's old PC which still runs on Windows XP and doesn't have an internet connection. I have found the driver and downloaded on a stick but when trying to install it there is an error message:

Translated in English: "HP-DQEX5.exe - Entry point not found.  The entry point of the procedure "GetLogicalProcessorInformation" was not found in the DLL KERNEL32.dll. " 

What can I do?

Thanks for any help! 

[kevin-t]

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Or, if you prefer, you can visit the HP Support website, to find the support channel for your region.

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[Roncy]

Thanks for the advice, Kevin. I wasn't sure which language to use but now I translated it.

[sandytechy20]

@Roncy

Welcome to HP support community.

Click here to download and install printer driver.

You can use this software for scanning:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Roncy]

Hi Sandytechy20,

Thanks! These are the same two files I already downloaded already in May. When I ran them on the old PC it showed the following error:

Translated in English: "HP-DQEX5.exe - Entry point not found. The entry point of the procedure "GetLogicalProcessorInformation" was not found in the DLL KERNEL32.dll. "

What can I do to fix this?

Kind regards

Roncy