Installation fails - "cab file not found" (under Temp) or "no access" error - but cab file exists

[TamarE]

Printer installation fails with the following message:

"Source file is not found :    ...\AppData\Local\Temp\...\DJ264x64.cab..    verify the file exists & is accessible".

I find the cab file under "Temp". All users have full access to it (Full, except for "Special permissions").

I run inst. as admin.

Also - installation succeeded before with this Wins version. I may have updated a driver (in device manager. don't remember which one) recently, but all drivers look ok. 

except for the Fax driver (with a question mark) but I think it's because of the failed inst.

Thanks, Tamar

[DavidSMP · Accepted solution]

Hi @TamarE,

Thanks for reaching out. Good day! 🙂 I reviewed the post about the printer having issues during installation because of a missing Cab file. (cabinet file.) I will be delighted to assist you with this. 🙂

Superb effort, splendid troubleshooting and commendable diagnosis of the issue before posting.  Kudos to you on that score. 🙂  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you try to completely uninstall and reinstall the printer software?
• Has the installation worked correctly before on this computer?

It looks like an issue with the operating system of the computer.

For starters, please try these steps to uninstall the printer software completely.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.

Then reinstall the full feature software from this link: http://support.hp.com/us-en/drivers/selfservice/swdetails/HP-Deskjet-Ink-Advantage-2640-All-in-One-P... and check if this does the trick for you.

If this does not work, then please create a new Windows 10user account and check by installing the printer.

Follow this link to create a new user account: https://support.microsoft.com/en-in/instantanswers/5de907f1-f8ba-4fd9-a89d-efd23fee918c/create-a-loc...

As a last resort, you will need to reinstall windows and then install the printer software. It will definitely do the trick for you. Please backup all your files before reinstalling windows.

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll always be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

 Take care now and have a splendid week ahead. 🙂

[TamarE]

Hi David

Thanks a LOT for your reply     I appriciate it  🙂 

I forgot to mention, but I reinstalled Wins 10 a few times & cleaned the whole system, but it still didnt' work.

Also, I turned off Fire Wall & Windows defender, & no success..

I just checked - I can print & scan (since the printer is defined in the Devices list), & I guess Fax won't work, since its definition is incomplete.

The installation worked before with Wins 10  - but it may have been a different Wins version (it was formatted in a lab. but it should be the same ver.). now I have the "Home edition".

In addition to the Wins 10 disk, we got "drivers backup" disk (Wins 8). I think the problem started when I used this Drivers disk.. I updated one of the drivers from this disk. the update succeeded. but I'm not sure which driver I updated (the disk View kept changing & wasn't clear). It may have been a VGA driver. not sure. but maybe  another driver that is related to the Printer. But as I wrote before, all drivers in Device manager look OK, besides the Fax, that was added after the inst.

I attach the Device manager view (it's in Hebrew but you can understand most of it). The Fax is under "Other devices" & the Printer (a few lines down) is under "Printers".

I will try your solution though. will clean & try again (once I go to my parents tonight. it's their comp.). 

Thanks a lot for your help, Tamar

[DavidSMP]

Hi @amarE,

I reviewed the post comprehensively. Stupendous effort and brilliant troubleshooting so far.  Kudos to you on that score. 🙂

You hit the nail right on its head. The issue is not with the computer then but with the operating system. We have worked as a team to deduce that. 🙂 I request you to uninstall the operating system completely following the steps from my previous post and reinstall the full feature software from the same post and check again if the fax feature works. This may do the trick for you.

The other option would be to create a new user profile in windows 10 and try a clean installation. Then check if the fax feature works. Finally, if nothing works, if you think it is worth it, please try the installation on the original operating system after backing up all your files and reinstalling the operating system that originally came with the computer. We have as a team hit the nail on its head by clearly deducing that it is the operating system and not the printer software which is downloaded by several others from the same support site.

Trust me I've done everything here to assist you by keeping your best interest in mind. 🙂 You've  been absolutely superb to work with, by displaying great technical skills. 🙂 I thank you again for your time. It has been an absolute privilege to share this platform with you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

You take care now, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[TamarE]

Hi David

I already reformatted the computer AFTER updating the driver from the disk. It didn't solve the problem. That's why I reinstalled Wins 2 more times, while asking to update anything possible during the installation..

Anyway, I reinstalled Wins one more time & tried the link you gave me for the Wins 8 inst. - that too didn't solve the problem. The same error messgae appeared.

I will contact the lab, to see what we can do regarding the Drivers.. since these are the disks we got with the computer..

I will update.

Thanks again for your time & guidnace. & thanks for the compliments 🙂

Tamar

[DavidSMP]

Hi @TamarE,

I reviewed the post comprehensively.  Great resolve and persistence to try and get the issue resolved. Kudos to you for that. 🙂  I request you to install the  Operating system that came originally with the computer again.  Then please do not perform any updates.

Please try to install only the built-in drivers for this printer from this link: http://support.hp.com/in-en/document/c01796879http://support.hp.com/in-en/document/c01796879

If the built-in drivers do not work, please contact Hp phone support to try and get the situation corrected.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

It has been amazing working with you with such profound knowledge of computers and great technical skills. 🙂 Thank you for sharing this platform and giving me the privilege to share it also. 🙂

Trust me I've done everything I can to assist you by keeping your best interest in mind. I hope the unit after repair works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Do take care stay healthy, keep smiling big and have a blessed year ahead. 🙂