Installation of HP Smart

[Antarctica]

I am from Cyprus. Have a new printer HP DeskJet Plus 6075. Trying to install HP Smart in my PC. I see a note on screen -"HP Smart is currently not available". What is a problem, please?

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Support Community.

Can you try to download the apps from Microsoft Store?

Else, try to get it from from this link:

https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-plus-ink-advantage-6000-all-in-one-print...

This resource will be useful once you have the HP Smart installed :

https://www.youtube.com/watch?v=PhmJ91nUEXg

Hope that helps!

[Antarctica]

Thank you very much for your advice. The way you suggested for using the Microsoft Store was perfect. I followed your advice .

The only left is to make sure that the wireless system (with no USB connection) will be set up. I will try.

At this stage one question I would like to ask you. In the list of country there is no Cyprus. So, I found that Poland was shown in my setting. I am not sure why Poland, and I am not sure if it is really important.

Once again, thank you very much for your assistance,

All the best,,

Edward

Antarctica

[greenturtle]

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

[Antarctica]

Once again, thank you for assisting me in installation of HP Smart. I am happy with it.

After installation of HP Smart I managed converting of USB connection to wireless setting.

Now another problem starts.

With USB connection I had a chance to print Word files.

With wireless setting my printer HP Desk Jet 6075 does not print Word files. The sign tells me  that "HP Smart currently support printing of PDF documents. Print other file types directly from their associated application"

Now, what I am supposed to do in this situation, please?

Thank you

[greenturtle]

Hi @Antarctica 

Would suggest that you download and install the HP FULL software:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-deskjet-plus-ink-advantage-6000-all-in...

If help is needed, this resource will be useful:

https://www.youtube.com/watch?v=AoecquXy00g

Thanks.

[Antarctica]

Thank you for your advice.

I downloaded and installed HP Full software.

However, the situation is the same - my printer, if wireless connected, does not print Word files.

What I am supposed to do next, please?

[greenturtle]

Hi,

Are you printing from the Word document itself?   That is, MS Word is opened and you did a File "Print"?  What's the MS Word version?  Were you able to print from MS Powerpoint or Excel?

Were you able to print from MS Word when it's connected via USB?  

Have you tried using HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem.

https://support.hp.com/us-en/topic/printscandoctor

Thanks.

[Antarctica]

Trying to provide my reply following your requests.

--Yes, I am trying to print from the Word document itself,

--Yes, I did a file "Print,

--MS Word version 2019,

--Have not tried to print from MS Powerpoint or Excel,

--Yes, I was able to print from MS Word when it is connected vis USB,

--I have tried using PSDR.

And please note an additional information, 

--When it is in wireless setting, and I open "HP Smart", click "Print documents", it tells me that "HP Smart currently supports printing of PDF documents...". So, no wonder, that I can not print Word documents,

--With reference to above, when it is in wireless setting, I can print PDF documents.

Thank you 

--

[greenturtle]

Hi,

When doing a File print from Word, please select the correct printer from the drop down, i.e the wireless printer.

The file should print if the FULL software is installed correctly.

Thanks,