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‎05-30-2025 07:24 AM

HP Recommended

Installed new HP Officejet Pro 8138e. Printed initially but not printing now

1 REPLY 1

‎06-01-2025 12:09 PM

HP Recommended

Hi @Ash332 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

You're handling this issue with great persistence, and I admire your patience! Since your HP OfficeJet Pro 8138e printed initially but has now stopped, let's go through some troubleshooting steps:

 

Restart the Printer & Computer

  • Turn off the printer and unplug it for 60 seconds, then plug it back in and turn it on.
  • Restart your computer to ensure there are no pending software issues.

 

Check for Firmware Updates

  • Visit HP’s support page and check for any available firmware updates for your printer.
  • Install the latest firmware and restart the printer.

 

Verify Printer Connection

  • If using Wi-Fi, ensure the printer is connected to the correct network.
  • If using USB, try a different port or cable.

 

You're doing everything right, and I have no doubt you'll get this resolved! Let me know how it goes, and I’ll be happy to assist further. 🚀

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


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