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‎05-30-2025 07:24 AM

HP Recommended

Installed new HP Officejet Pro 8138e. Printed initially but not printing now

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1 REPLY 1

‎06-01-2025 12:09 PM

HP Recommended

Hi @Ash332 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

You're handling this issue with great persistence, and I admire your patience! Since your HP OfficeJet Pro 8138e printed initially but has now stopped, let's go through some troubleshooting steps:

 

Restart the Printer & Computer

  • Turn off the printer and unplug it for 60 seconds, then plug it back in and turn it on.
  • Restart your computer to ensure there are no pending software issues.

 

Check for Firmware Updates

  • Visit HP’s support page and check for any available firmware updates for your printer.
  • Install the latest firmware and restart the printer.

 

Verify Printer Connection

  • If using Wi-Fi, ensure the printer is connected to the correct network.
  • If using USB, try a different port or cable.

 

You're doing everything right, and I have no doubt you'll get this resolved! Let me know how it goes, and I’ll be happy to assist further. 🚀

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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