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‎08-05-2024 07:31 PM

HP Recommended

On trying to scan a picture on my HP Office Jet Pro 8028e which I had been using Windows 10 on my old computer and now have upgraded to a Envy with Windows 11 it keep saying it is not configured. What I am wondering is if I uninstall the current windows 10 version and reinstall the 11 version from 123 hp will that work? Or is there something else I would need to do?

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1 person had the same question
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Accepted Solutions

‎08-05-2024 11:46 PM - edited ‎08-07-2024 01:25 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Yes, can you Uninstall HP Smart and re-download / Install  again from Microsoft Store and then use it to add the printer to the network.

 

After adding the printer using HP Smart, you will be able to use the printer again.

 

For more resources on the printer;

https://www.youtube.com/playlist?list=PLUV0sXfF6zPgD-w-Vi1YgNM82aA53fkA-

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

2 people found this reply helpful
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1 REPLY 1

‎08-05-2024 11:46 PM - edited ‎08-07-2024 01:25 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Yes, can you Uninstall HP Smart and re-download / Install  again from Microsoft Store and then use it to add the printer to the network.

 

After adding the printer using HP Smart, you will be able to use the printer again.

 

For more resources on the printer;

https://www.youtube.com/playlist?list=PLUV0sXfF6zPgD-w-Vi1YgNM82aA53fkA-

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
2 people found this reply helpful
Was this reply helpful? Yes No
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