Installing Ink cartridges on 9015

[brendaq1]

I am installing ink cartridges on my Officejet Pro 9015 and they don't seem to be going in. I don't want to force them; but there seems to be clear plastic in front of the heads. Were they not removed or is that the way its suppose to be?

[sandytechy20]

@brendaq1

Welcome to the HP support community.

Here are the steps tpo install the cartridges

1. Open the front door, and then lift the ink cartridge access door.

   The carriage moves to the center of the printer.

   

2. Wait until the carriage stops moving before you continue.

3. Remove the ink cartridges from the box, and then remove the film from the ink cartridges. Be careful to only touch the black plastic on the ink cartridge.

   

4. Insert the ink cartridges into their slots.

   

5. Close the front door and ink cartridge access door.

   

6. On the printer control panel, touch OK.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.