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‎05-04-2021 08:35 AM

HP Recommended
Product: Envy Photo 6234
Operating System: Microsoft Windows 10 (64-bit)

I am trying to install my printer on a laptop using HP Smart.  Whilst it finds the printer it does not install it.  I have checked using printui.exe /s and the printer driver has not been installed.  I have uninstalled and reinstalled HP Smart a couple of times without success.

Category:
3 REPLIES 3

‎05-07-2021 08:10 AM - edited ‎05-07-2021 08:10 AM

HP Recommended

@Senntri50

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 

Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here If the issue persists, follow the next steps.

 

Root level uninstall and reinstall printer drivers: 

  • Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎05-09-2021 01:51 AM

HP Recommended

Thanks.  I have tried the suggestion below twice and it has made no difference.  Any other suggestions?

 

 

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‎05-11-2021 01:18 PM

HP Recommended

@Senntri50

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. 
As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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