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‎02-20-2021 05:04 AM

HP Recommended
Product: Desk jet 3630
Operating System: Ubuntu LTS

I am trying to install a HP Deskjet 3630 printer, on Ubuntu version 20.04.2.LTS (64 bit, Gnome version 3.36.8) I have downloaded and installed HPLIP version 3.20.3 The printer is connected by a USB cable (cannot seem to connect it via Wifi) In settings I see I have three printers Desk-jet 3630 (which is the default printer) Desk-jet-series 9994A0 (if I try to delete it, it reappears) Desk-jet-series CN66R3HQ250658 (if I try to delete it, it reappears). If I go into HP device manager and click on the printer control I see HP Deskjet 3630 listed but with a red cross on it. I click the stop printer and then start printer and all seems fine, but when I click on print in a document I get the error messages stating communication error. Not sure where it is going wrong. Also simple scanner cannot detect the scanner (I am assuming these issues are related)  I am new to Linux so easy instructions to solve this would be helpful.

Category:
1 REPLY 1

‎02-20-2021 08:07 AM

HP Recommended

here is the report

/usr/share/hplip/check.py:685: SyntaxWarning: "is not" with a literal. Did you mean "!="?
if 'getfacl' not in g and '' is not g and 'file' not in g:

HP Linux Imaging and Printing System (ver. 3.21.2)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.


HP Linux Imaging and Printing System (ver. 3.21.2)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

-Gtk-Message: 15:04:18.385: Failed to load module "canberra-gtk-module"

Checking for Deprecated items....
No Deprecated items are found


Checking for HPLIP updates....

HP Linux Imaging and Printing System (ver. 3.21.2)
HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Latest version of HPLIP is already installed.


Checking for Dependencies....

---------------
| SYSTEM INFO |
---------------

Kernel: 5.8.0-43-generic #49~20.04.1-Ubuntu SMP Fri Feb 5 09:57:56 UTC 2021 GNU/Linux
Host: MCPC
Proc: 5.8.0-43-generic #49~20.04.1-Ubuntu SMP Fri Feb 5 09:57:56 UTC 2021 GNU/Linux
Distribution: 12 20.04
Bitness: 64 bit


-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.21.2
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 20.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.21.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.21.2
html=/usr/share/doc/hplip-3.21.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.21.2
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no


Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1613830932
pending_upgrade_time = 0
latest_available_version = 3.17.10

[installation]
date_time = 02/20/21 15:04:19
version = 3.21.2


<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

-------------------------
| External Dependencies |
-------------------------

cups CUPS - Common Unix Printing System REQUIRED 1.1 2.3.1 OK 'CUPS Scheduler is running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
Gtk-Message: 15:04:27.069: Failed to load module "canberra-gtk-module"
Gtk-Message: 15:04:27.095: Failed to load module "canberra-gtk-module"
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -
dbus DBus - Message bus system REQUIRED - 1.12.16 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
network network -wget OPTIONAL - 1.20.3 OK -
avahi-utils avahi-utils OPTIONAL - 0.7 OK -

------------------------
| General Dependencies |
------------------------

libjpeg libjpeg - JPEG library REQUIRED - - OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.3.1 OK -
cups-image CUPS image - CUPS image development files REQUIRED - 2.3.1 OK -
libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
sane SANE - Scanning library REQUIRED - - OK -
sane-devel SANE - Scanning library development files REQUIRED - - OK -
libavahi-dev libavahi-dev REQUIRED - - OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK -
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.5 OK -
python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
python3-pyqt5-dbus PyQt 5 DBus - DBus Support for PyQt5 OPTIONAL 5.0 5.14.1 OK -
python3-pyqt5 PyQt 5- Qt interface for Python (for Qt version 4.x) REQUIRED 5.0 5.14.1 OK -
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
python3-xml Python XML libraries REQUIRED - 2.2.9 OK -
python3-devel Python devel - Python development files REQUIRED 2.2 3.8.5 OK -
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 7.0.0 OK -
python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.34 OK -

--------------
| COMPILEDEP |
--------------

libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -

---------------------
| Python Extentions |
---------------------

cupsext CUPS-Extension REQUIRED - 3.21.2 OK -
hpmudext IO-Extension REQUIRED - 3.21.2 OK -

----------------------
| Scan Configuration |
----------------------

hpaio HPLIP-SANE-Backend REQUIRED - 3.21.2 OK 'hpaio found in /etc/sane.d/dll.conf'
scanext Scan-SANE-Extension REQUIRED - 3.21.2 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/DeskJet_3630_series?serial=CN66R3HQ250658' is a Hewlett-Packard DeskJet_3630_series all-in-one
device `hpaio:/net/deskjet_3630_series?ip=192.168.1.118&queue=false' is a Hewlett-Packard deskjet_3630_series all-in-one
device `escl:https://192.168.1.118:443' is a ESCL HP DeskJet 3630 series [9994A0] SSL flatbed scanner
device `escl:http://127.0.0.1:60000' is a ESCL DeskJet 3630 series [CN66R3HQ250658] flatbed scanner
device `escl:http://192.168.1.118:8080' is a ESCL HP DeskJet 3630 series [9994A0] flatbed scanner


--------------------------
| DISCOVERED USB DEVICES |
--------------------------

Device URI Model
-------------------------------- ----------------------
hp:/usb/DeskJet_3630_series?seri HP DeskJet 3630 series
al=CN66R3HQ250658

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------


DeskJet-3630
------------
Type: Printer
Device URI: hp:/usb/DeskJet_3630_series?serial=CN66R3HQ250658
PPD: /etc/cups/ppd/DeskJet-3630.ppd
warning: Failed to read /etc/cups/ppd/DeskJet-3630.ppd ppd file
PPD Description:
Printer status: printer DeskJet-3630 is idle. enabled since Sat 20 Feb 2021 15:03:51 GMT
error: Unable to communicate with device (code=12): hp:/usb/DeskJet_3630_series?serial=CN66R3HQ250658
error: Device not found
error: Communication status: Failed


--------------
| PERMISSION |
--------------

USB DeskJet-3630 Required - - OK Node:'/dev/bus/usb/002/006' Perm:' root lp rw- rw- rw- rw- r--'

Checking Permissions....


Checking for Configured Queues....
warning: Fail to read ppd=/etc/cups/ppd/DeskJet-3630.ppd file
warning: Insufficient permission to access file /etc/cups/ppd/DeskJet-3630.ppd
warning: Could not complete Queue(s) configuration check


Checking for HP Properitery Plugin's....
No plug-in printers are configured.

Checking for Printer Status....
error: 'DeskJet-3630' Printer is either Powered-OFF or Failed to communicate.
Turn On Printer and re-run hp-doctor

Diagnose completed...

 

More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html


Please close this terminal manually.

 

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