Installing software failed

[Pag_Heinsbroek]

When installing PS_AIO_07_B110_USW_Full_Win_WW_140_126-4.exe I get ane error about USB.

I want to use the wireless connection to my printer.

I got a new work laptop ,that is givving the problem.

[asmita6658]

@Pag_Heinsbroek

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the printer installation. 

Appreciate you trying the troubleshooting steps. Don't worry, I'm here to help! 

Let's begin with rebooting the router, printer and the computer and then try these steps -

Solution# 1 Download and run HP Print and Scan Doctor -

Click here to run the HP Print and Scan Doctor.

Solution# 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

If the issue still persists, try the next solution. 

Solution# 3 Repair system files -

1) Close all open programs and apps running in Windows.
2) Search Windows for command, right-click command prompt from the list of search results and then select Run as Administrator.
3)Type sfc /scannow in the command prompt, and then press Enter. The Microsoft SFC utility attempts to find and repair any damaged or corrupt files.
4) Try to install the HP driver and software again.

If the error message displays, click Cancel and then continue to the next step.

Solution# 4 Use Microsoft Fixit Solution -

Go to this link. Follow the on-screen instructions, and then continue to the next step. 

If the issue still persists, please refer to step#6 from this document.

Let me know how that goes. 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

Have a great day!

[Pag_Heinsbroek]

None of the suggested steps worked.

[asmita6658]

@Pag_Heinsbroek

Thanks for getting back to us. Appreciate you trying the troubleshooting steps. 

Have you tried built-in drivers? If you have not, please refer to this link for steps.

Keep me posted. 

[ShlomiL]

Hi,
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.

Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Open the Setup folder.
Locate the usbready.exe file and rename it into usbready.old.exe
Browse back to the main extraction folder (the folders who starts with 7z) and launch the Setup.exe file.

Now follow the installation and check for any difference.

Regards,
Shlomi