Instant Ink Plan already started without the instantink cartriges

[konst123]

I have bought a new HP OfficeJet Pro 8024 printer and few days after that I enrolled for the Instant Ink Plan.  Immediately after enrollment, I started being charged for the printed pages, even though the cartridges are _not_ the instantink ones.  Why?

I do not find it _fair_ to pay for pages printed with "my non-instant-ink cartridges".

Yes, it's fair to pay for the pages printed with the instantink cartridges  (yes, I have received them in the meantime, but I have not yet installed them)

What do I need to do to ensure that I only pay when I print with the instantink cartridges and NOT when using my non-instant-ink ones? 

P.S. (as I said, I did not yet install the instantink ones)...I'm thinking of installing the instantink cartridges, print few pages, then re-install my non-instant-ink cartriges, hoping that the printer will "figure out" that these ones are not part of the Plan...  is that a good/bad idea?

[TEJ1602]

@konst123, Welcome to HP Support Community!

When you purchase a new printer, it comes with HP Instant Ink ready cartridges, upon installation and enrollment in the program the billing cycle will start immediately and not when you install the HP sent ink cartridges.

And also, once enrolled the page count is considered irrespective of the cartridges used. The reason why we send you ink cartridges is so that we can monitor the ink levels and ship you ink as and when required.

If you use non Instant ink cartridge the page count is still considered.

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[konst123]

Thank you for your explanation. Unfortunately it does not match my understanding/expectation:  I already paid once for the cartridges included with the printer when I bought it.... so why do I have to pay again for those cartridges?

This is a double payment.

Are you saying that, instead of immediately enrolling in instantink plan, I should have waited until the initial cartridges go empty?

[TEJ1602]

@konst123

The printer comes with a set of ink by default and for those printers which are Instant Ink Eligible, the cartridges are automatically linked to the account upon registration.

And after enrollment, you are only paying for the pages you print and not the ink cartridges that are shipped.

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!