Instant Ink Trial not appearing.

[huiwa]

I bought the above printer today (with "7 months trial" of Instant Ink emblazoned on the box, went through the full set up procedure including choosing a plan and putting in my credit card, and no sign of any trial details in my account! What the heck? There was no mention of a trial during setup but I assumed that choosing a plan would start the trial under that plan... but no, nothing, and I cannot see any way to do the trial - there is nothing specific in the box, no codes or anything. I signed up via the app on my phone and, reading other messages here, it seems the trial should have been offered then? It's not very intuitive!

[Jay_G24 · Accepted solution]

Hi @huiwa,

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!

[huiwa]

I have sent a message with the requested details. Cheers.