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‎12-20-2020 05:18 AM

HP Recommended
Product: 5520
Operating System: iOS

Instant ink portal cannot connect to printer. Printer screen says ‘Cannot Print. Connect printer to update HP instant ink status’. Have followed multiple forums using IP address as a webpage.

 

this has occurred after my printer was turned off for around 6 weeks. 

Category:
1 REPLY 1

‎12-22-2020 08:44 AM

HP Recommended

Hi @Fpotter,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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