Instant ink locked printer

[Owen79]

Bought a used envy 6132 printer bought gen hp inks 308 but it's instant ink locked to previous owner, no way to contact as bought online market.

[Hawks_Eye]

Hi @Owen79 

Welcome to the HP Support Community! We're here to help you get back up and running.

I’m sorry to hear about the difficulty with your used Envy 6132 printer being locked to the previous Instant Ink account. I understand how frustrating it must be when you’ve already purchased genuine HP inks and cannot use them as expected.

We recommend taking the conversation to our phone support team. They'll work with you one-on-one to get the issue sorted, possibly with some remote assistance magic.

It’s a simple 2-step process:

Step 1: To contact us, click here to visit the Instant Ink support page: https://support.hp.com/us-en/topic/instant-ink
 

Step 2: You can find the support number in the middle of the page.

Feel free to come back here anytime for further assistance.

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day!

Take care, and have an amazing day!

Regards,
Hawks_Eye