Intel High Definition Audio/No Audio Output Installed

[MrChigen]

I ran into this problem again after the newest update. Did a chat with Intel Customer Support and she said there aren't drivers to OS build 190. Looked at the offered downloads after the scan and it said RealTek, which I don't remember if that's what it is or not.

Any help would be greatly appreciated. 

[Riddle_Decipher]

@MrChigen Welcome to HP Community!

The audio troubleshooting tool in Windows can automatically fix the issue with the "No audio output installed",

Run the troubleshooting tool using the following steps:

1. In Windows, type find and fix audio into Search, or right-click the speaker icon in the taskbar and select Troubleshoot sound problems.
2. Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.
3. Click Next.
4. Select the device you want to troubleshoot and click Next.
5. Wait while the troubleshooter detects problems and makes changes (or prompts you to make changes).
6. When the troubleshooter is done, the Troubleshooting has completed page is displayed, listing any problems found and what changes were made to the computer.

    NOTE: For detailed information about the troubleshooting, click View detailed information in the troubleshooter window.

   Click Close.

7. If a recommended action is displayed, select Apply this fix or Skip this step to continue to search for other problems.

If the audio problem has not been resolved, continue to the next step.

Test external speakers or headphones

If you are using external speakers, they might be faulty. Try using another set of speakers, or a pair of headphones, with your computer. If the second set of speakers or headphones produces sound without problems, the first set of speakers is faulty.

If the same audio problems are present in both pairs of speakers or headphones, continue to the next step.

Restoring the audio driver in HP Recovery Manager

To restore the audio driver in HP Recovery Manager on a computer that came with Windows 10 installed, complete the following steps:

1. In Windows, search for and open Recovery Manager.
2. Click Reinstall drivers and/or applications
3. Select the audio driver in the list, and then click Install.
4. Wait for the driver to reinstall. When the installation is complete, click OK.
5. Close HP Recovery Manager and then restart your computer.
6. Test for sound. If the audio problem persists after reinstalling the driver, try updating the driver using Device Manager.

Updating the audio driver using Device Manager

Make sure the audio device is enabled and then update the audio driver using Device Manager as follows:

1. In Windows, search for and open Device Manager.
2. Double-click Sound, video and game controllers.
3. If a sound device is listed with a down arrow, the device is disabled. Right-click the sound device name and select Enable to re-enable the device.
4. With the sound device enabled, right-click the sound device and select Update Driver Software.
5. Click Search automatically for updated driver software.
6. Windows checks for and installs any updated drivers found. The window displays whether the computer already has the latest available driver or if Windows was able to successfully update the audio driver.
7. If a window opens asking you to restart the computer, restart the computer.
8. Test for sound. If the audio problem persists after updating the driver, continue to the next step.

If you completed these steps and the latest driver was already installed, use the following steps to uninstall and then reinstall the driver:

1. In Windows, search for and open Device Manager.

2. Double-click Sound, video and game controllers.

3. Right-click the sound device and select Uninstall.

4. Restart the computer to reinstall the driver.

5. Test for sound. If the audio problem persists after reinstalling the driver, continue to the next step.

Solution 1:

• Right-click the speaker icon in the Taskbar and select 'Playback Devices'.
• Left click the default device once to highlight it ( it's usually 'speakers & headphones' ) then click the Properties button.
• Click the Enhancements tab and put a tick in the box next to 'Loudness Equalization'.
• Click Apply to save the change and then click OK in all remaining windows and see if this has helped at all.

Solution 2:

• Right-click the speaker icon in the Taskbar and select 'Playback Devices'.
• Select the Communications tab up the top.
• By default ‘when windows detects communications activity’ is set to ‘Reduce the volume of other sounds by 80%’.
• Change this to ‘Do nothing’.
• Press OK.

Now check for issue resolution.

If the issue persists try these steps:

• Windows Audio is a Windows service that manages audio for Windows-based programs. If at all this service is stopped due to any reason, audio devices will not function properly.
  To fix audio services, open the run command by pushing the Windows + R keys simultaneously Then type "services.msc" in the run box without the quotes.
• This launches the Windows services window.
• In the services window search for Windows Audio and right-click on it to select Start to start the audio service.
• And ensure the Startup Type is set to Automatic.
• Click Apply and OK
• Restart the computer and check if it works.
• If the issue persists, try the steps mention on this link: Click here.
• This should fix the issue for you.

If the issue continues, from this link: Click here for steps  (HP PCs - Testing for Hardware Failures)

Check the section under “Running Component Tests” then run the Audio test.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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