Hi @LouLou51,
I'd like to help!
To better assist you - How is the printer connected to your device Wifi or USB?
Meanwhile, try the below suggestions-
Use HP Print and Scan Doctor to check connectivity
Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.
- Download HP Print and Scan Doctor.
- Run HPPSdr.exe from the download location on your computer.
- Once HP Print and Scan Doctor opens, click Start, and then select your printer.
- If your printer in not in the list, turn it off and on, and then click Retry.
- If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
- If a screen prompts you to turn on printer updates, click Yes.
- If a screen prompts you to make your printer the default printer, click Yes.
Reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the printer.
- Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Turn off Quiet mode (Windows 10)
Turn off Quiet mode using HP Printer Assistant software:
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Search Windows for HP, and then double-click the name of your printer.
The HP Printer Assistant software opens.
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Click Quiet mode icon at the top of the bar.
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On the Quiet mode tab, select Off option and then click Save to turn off Quiet mode.
Check the printer preferences
Selecting certain paper types or printing in Best quality can slow print speeds. Print with plain paper in Normal or Draft quality for faster print speeds.
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Search Windows for printers, and then click Printers & scanners in the list of results.
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Click your printer, and then click Manage.
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Click Printing Preferences.
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Click the Paper or Paper/Quality tab.
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In the Type or Paper Type field, make sure Plain Paper is selected.
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Adjust the print quality.
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HP Inkjet and LaserJet printers:
In the Print Quality field, make sure Draft or Normal is selected.
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HP Laser printers:
Click the Graphics tab, and then click Standard in the Quality field.
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Click OK or Apply to confirm the changes.
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Try to print
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Hope this helps! Keep me posted.
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