cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
Highlighted
New member
1 0 0 0
Message 1 of 2
48
Flag Post

Internal system error when printing

HP Recommended

when i send several documents to the printer it takes about 15 minutes for the next document to print.  It will only print when an error message has come up for the previous print.

Does nayone know how I can fix this?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
5,912 5,882 356 392
Message 2 of 2
Flag Post
HP Recommended

 Hi @LouLou51,

 

I'd like to help!

 

To better assist you - How is the printer connected to your device Wifi or USB?

 

Meanwhile, try the below suggestions-

 

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer in not in the list, turn it off and on, and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  4. If a screen prompts you to turn on printer updates, click Yes.
  5. If a screen prompts you to make your printer the default printer, click Yes.

Reset the printer

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Turn off Quiet mode (Windows 10)

 

Turn off Quiet mode using HP Printer Assistant software:

  1. Search Windows for HP, and then double-click the name of your printer.

    The HP Printer Assistant software opens.

  2. Click Quiet mode icon at the top of the bar.

  3. On the Quiet mode tab, select Off option and then click Save to turn off Quiet mode.

Check the printer preferences

 

Selecting certain paper types or printing in Best quality can slow print speeds. Print with plain paper in Normal or Draft quality for faster print speeds.

  1. Search Windows for printers, and then click Printers & scanners in the list of results.

  2. Click your printer, and then click Manage.

  3. Click Printing Preferences.

  4. Click the Paper or Paper/Quality tab.

  5. In the Type or Paper Type field, make sure Plain Paper is selected.

  6. Adjust the print quality.

    • HP Inkjet and LaserJet printers:

      In the Print Quality field, make sure Draft or Normal is selected.

    • HP Laser printers:

      Click the Graphics tab, and then click Standard in the Quality field.

  7. Click OK or Apply to confirm the changes.

  8. Try to print

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation