• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
Microsoft Windows 10 (64-bit)

I am setting up new printer. When I go into HP Smart and enter the PIN (found on inside of printer), it states that it is an "Invalid PIN". I reinstalled, unplugged to reset, tried to download drivers, and yet it still states "Invalid PIN". Please help!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@tamajak

 

Welcome to the HP Support Community.

 

Try these steps to set up your Printer: https://support.hp.com/us-en/document/ish_1716406-1413451-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@tamajak

 

Welcome to the HP Support Community.

 

Try these steps to set up your Printer: https://support.hp.com/us-en/document/ish_1716406-1413451-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

HP Recommended

Thank you for your help! I have downloaded the app. I tried more than 10 times to get it to work. I finally gave up. Then about 30 minutes later, I tried again and it worked! No good explanation as to why I had such difficulty. But, thank you for your input!

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

 

Have a nice day and stay safe!:)

 


I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.