Is HP Smart more trouble then it is worth?

[singtneyu]

So today I had to install a hp inkjet printer for a client(I forget the exact model but it's a midrange 300$ one so not a cheap one). Follow instructions yada yada install the software/driver package for the printer and that software wants me to install hp smart so I do. Everything is working fine but her coworker now wants me to adjust the sleep settings on her printer. I load up her PC see that HP Smart is on it but was never configured. So I configure HP Smart and see that the sleep settings are adjusted to the maximum anyways which is what she wanted.

Later in the day they call me back and say that both of their printers are getting stuck in queue and printing the job about an hour after the request. Now the only thing I did the same on both printers is configure HP Smart so that is the only common factor. Both are also hardwired with USB so it isn't a network issue.

This is not my first issue with HP Smart, 4/5 times I use the software I get similar issues even with brand new printers. I'm going back in the morning to fix their issue and I'm just wondering if I'm just having bad luck with that software or if I should be seriously considering that there are issues with it.

I'd greatly appreciate any advice as well for troubleshooting this issue beyond the obvious (reinstalling drivers, reset spooler, hard reset printer are already on my list of things to try even though I shouldn't have to do those already where I just installed the darn thing).

Thanks!

[Jay_G24]

Hi @singtneyu,

Welcome to the HP Support Community

I'd like to help!

To assist better -

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

What device are you using the printer with, a Windows computer or Mac?

Keep me posted. 

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