Is Print From Anywhere email address not customizable on 9135e printer?!?

[MrsTony]

I have a customized hpeprint email address I have been using on my 8610.  I thought I was upgrading when I purchased a 9135e today, but I can't find a way to change the assigned email address to the one I created.  Anyone have a solution?  This might be a *return* and a purchase of a different brand if they've disabled that option.

[Dragora]

Hi MrsTony

It seems you want to use a previously customized HP ePrint email address with your new printer model 9135e. Here’s how you can manage and change your printer’s ePrint email:

1. Sign in to HP Smart: Visit HP Smart and log into your account. Make sure your printer is connected to the HP Smart account.

2. Change the ePrint Email Address: Navigate to the ePrint Address section within your account settings. Here, you can enter the custom name you wish to assign as the ePrint email address for your printer.

3. Inform Other Users: If you manage to change the ePrint email address, make sure to inform any other authorized users of the new address.

   

   Important Note

   • Reuse of Previous Email Address: If you encounter an issue where your previous custom ePrint email already exists or is unavailable, it might be assigned to the printer on a previous HP account, or Web Services was turned off during the transfer.

   If you are unable to resolve this by changing the email address through HP Smart, it might be due to restrictions on reusing ePrint addresses previously connected to different devices or accounts. Each device may require a unique ePrint address unless explicitly managed through HP Smart Web Services.

   For extended support, you might need to contact HP and inquire if there is an exception or solution to reconnect and reuse previous custom HP ePrint addresses for new devices.

I hope the above is helpful

[MrsTony]

None of the above was correct.  Ended up calling HP support and "There is no way to transfer the email address you had with the previous printer or to change the assigned email."

This printer will be returned today.  HP needs to create an app or some system to create a smooth transition to encourage upgrades; "custom" settings, Print from Anywhere email address, and anything else should AUTOMATICALLY transfer.  This isn't rocket science... Verizon is able to transfer TONS of info and preferences each time I upgrade my phone; maybe they can help.

[Dragon-Fur]

@MrsTony 

Apologies for jumping in unannounced.

HP Support is correct.

Return Printer?

Your choice, of course.

I have the printer -- nice tech.

The printer does work differently from older top-tier OfficeJet Pro models.

One of these differences is an optional HP+ service pack that enables premium features including Print Anywhere.

-- For those reading --

Print Anywhere shares some of the "under the hood" structure with the old ePrint technology but is a different animal.

The printer's email address is obscured from normal operations.

The Print Anywhere mechanism is different.

Print Anywhere is accessed through the HP Smart application.

Invited Users (loosely based on "Allowed Users" in old ePrint) must install HP Smart on their device.

Important

HP Smart is in the process of being replaced with the HP App.

• Android is now fully using the "HP App".
• iOS is in the process of the switch from HP Smart to HP App.
• Windows still uses the HP Smart application and will do so until HP releases the HP App for this platform.

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Print Anywhere - Premium Remote Print Feature

“Print Anywhere” -- Supported on HP+ enabled Printers and select non-HP+ printers

  HP Printers - Print Anywhere with the HP App

And - If still using HP Smart -

Watch Video >  How to use the Print Anywhere feature in the HP Smart App | HP Support

OR

 If using HP App (replacement for HP Smart on Android and some iOS)

 Watch Video >  Use the Print Anywhere feature in the HP App 

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HP Smart / HP Connected - Printer Management

 “HP Smart / HP Connected” - Printers added to ePrint / Print Anywhere

Management / Options

HP Smart / HP Connected

Note:  Website might take 1-10 seconds to open

Click Flag to switch to your region

Account Dashboard

Select Printers > In Section Printer Options > Click Invite Users / Print Anywhere / Remove Printer

Example - HP Smart / HP Connected - HP+ enabled Printer

HP_Smart_Connected_HP _Printer_Options_4

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

=================================

 User Guide - HP OfficeJet Pro 9130e Series

Section Requirements for HP+ printers - Page 7

=================================

Things that are HP+

Reminder

An HP Instant Ink subscription is not required as part of the HP+ setup or HP+ service.

HP+ > Benefits, Requirements, Your Responsibilities

READ about HP+

 HP+ Printing – Website / Information / FAQ

Scroll down on page to “Top Questions”

Set up / enable HP+

HP+ printer setup help

Scan Advance

 Read >>> About HP Smart Advance for HP printers

 File Includes links to reading materials

 Description:  HP Smart Advance enhances the HP app experience by including additional features and tools, such as Advanced Scan, Advanced Shortcuts, and Print Anywhere. HP app settings and features vary by device, printer model, and country/region.

HP Smart Advance features

HP Smart Advance includes the following enhanced features and tools:

• Advanced Scan includes automated scan quality features, Advance Presets, and conversion tools to work with text from images. For more information, go to Using advanced scanning features (HP App).   Once opened -- Read the FAQ – Includes Which non-HP+ printers are eligible for Print Anywhere?
• Advanced Shortcuts includes Save as Searchable PDF / Editable PDF Files, Text Files and Smart File Name settings. For more information, go to Use HP Smart app Shortcuts.
• Print Anywhere allows you to send a print job to your printer from anywhere. For more information, go to Print Anywhere with the HP App.

Example - HP Smart - Windows  - Printer Settings

HP_Smart_Win_Main_Menu_10

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9135e All-in-One Printer  

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