Is software compatible with windows 10?

[svroll]

I have installed my Officejet Pro 8625 with Ethernet connected to Linksys WRT1900acs router, with USB to router, and wirelessly multiple times. Each time removing the software and restarting over. When I open the software it asks to connect new printer, it sees it but never finishes installing. I can add printer through windows “printer & scanners” and will print, but will never be able to use HP software for fax and scanning. Any ideas? Thanks.

[ShlomiL · Accepted solution]

Hi,

Connecting a printer to a print server (a USB port of a router) will only allow printing, not full capabilities as provided for a direct USB connection to a computer or am ethernet or wireless network connection to a router.

Please connect the printer to the router with an Ethernet cable or wirelessly and then try installing the HP Software.

When the printer software moves to the Installing a network printer stage, right click the start button and select Device Manager.

Expand the Printers category, if you see any listed Unknown Device right-click it and select Uninstall and then cancel the HP installation.

Now repeat installing the network connected printer and check for any difference.

Shlomi

[svroll]

So the only thing listed in device manager under printers during install was "HP Officejet Pro 8620, but I went ahead and deleted it anyway, and restarted the install. 

That fixed it, it now shows "Fax - HP Officejet Pro 8620 and HP Officejet Pro 8620" and software works.

Can't tell you how much I appreciate your help, I spent many hours tring to get this to work.

Thank you, Thank you.

[DTAM5144]

Shlomi Hello,

Your post help me solve the problem...after wasting so much time on various HP/Doctor/Troubleshouting tools, that are not aware with this trick!

Many thanks

Doron

[ShlomiL]

You are much welcome.

Great to see it has helped you both getting the problem resolved!

[DTAM5144]

Hi again,

I was happy because the scanning start to work! but it was premature the printer configuration is still in probelm

via Printer & Scanners menu I try to add a printer. I klick on HP 6820 and it show me message "Driver in unavailable"

and in Device Manager menu I do not have any Printer on the list (only Print Queues)

How to progress here?

Thanks

[DTAM5144]

It's done!

I cannot explain how, but after some retries finally the install program started to work

Now I can print & scan. Very complicated process, It used to be so simple on previous days...

Many thanks

Doron

[wgillett]

ShlomiL - your solution worked perfectly with my HP 8625 Pro.  THANK YOU!   The other HP troubleshooting tools were of no help to me.  I had tried wireless and wired network connections - 10+ times.  Nothing worked.  I had zero issues installing an HP 8600 on the same PC and network.  Great work.  It should be part of the official HP toolkit.