Is the HP OfficeJet Pro 8740 compatible with mesh wifi?

[RobertTrojan]

Having problems with OfficeJet Pro 8740 and Deco M9 Mesh Wifi. Not even sure they are compatible. I am not an IT person. How do I determine this? Have spent a lot of time searching on boards, help desk, etc.  Thanks.

[Echo_Lake]

@RobertTrojan

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• To better assist you - Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks. 

While you respond to that, let's try these steps - 

Network Restore - Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds. If the router has a WPS push button, try these steps - 

• 1) Press and hold the Wireless button on the printer for more than three seconds to start WPS push mode. The Wireless light starts blinking. 
• 2) Press the WPS button on your router. 
• NOTE: THE MOMENT YOU PRESS THE WIRELESS BUTTON ON YOUR PRINTER, WITHIN 30 SECONDS YOU SHOULD PRESS THE WPS BUTTON ON THE ROUTER. 

Hope this helps! Keep me posted for further assistance.
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