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HP Recommended
Custom PC
Microsoft Windows 10 (64-bit)

I cannot figure out how to find or install the "full featured" printer software for my new OfficeJet Pro 9018.  The User Guide for the 9010 series refers to this software on page 38.  (Separately, an alternate but less capable software, "HP Smart,"  is referenced on page 39 of the Guide.)   When I try to access the full featured software in the Software and Drivers section of HP Support, the list of available downloads only includes HP Smart plus some firmware and utility options.  Thanks in advance for any advice.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Thanks for using the HP Support Community.  Yes it is available.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-9010-all-in-one-printer-series/239...


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

This example would be useful as a reference since the selection to the get the HP FULL software can be a little tricky:

https://www.youtube.com/watch?v=Ue7Hbgqlyvs

 

These resources will be useful to get the best out of the printer:

https://www.youtube.com/watch?v=c033hQXNF-A

https://www.youtube.com/playlist?list=PLUV0sXfF6zPguNcBJu9yI4tmwShUFPUUY


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to download & install the HP Full ...
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. This tutorial shows how to scan a 2-sided document using the Automatic Document Feeder & the Flatbed Scan Glass on the HP
3 REPLIES 3
HP Recommended

Hi,

Thanks for using the HP Support Community.  Yes it is available.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-9010-all-in-one-printer-series/239...


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

This example would be useful as a reference since the selection to the get the HP FULL software can be a little tricky:

https://www.youtube.com/watch?v=Ue7Hbgqlyvs

 

These resources will be useful to get the best out of the printer:

https://www.youtube.com/watch?v=c033hQXNF-A

https://www.youtube.com/playlist?list=PLUV0sXfF6zPguNcBJu9yI4tmwShUFPUUY


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to download & install the HP Full ...
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. This tutorial shows how to scan a 2-sided document using the Automatic Document Feeder & the Flatbed Scan Glass on the HP
HP Recommended

THANK YOU!  I've been struggling with this for two days and never would have found the solution without your help.  The example and resources links you included were also very helpful.

Take Care,

Bilbo4

HP Recommended

Hi @Bilbo4 ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.