Is there a TWAIN driver for the OfficeJet Pro 9015e?

[jde1757]

Is there a TWAIN driver for the OfficeJet Pro 9015e? I installed using HP Smart, but it only downloaded a WIA driver, which is limited in a number of ways, among them being that it doesn't support double-sided scanning.

I can use the scanning utility in HP Smart, but I like to use PaperPort, which relies on manufacturer's drivers.

[KrazyToad]

@jde1757

Welcome to HP Support Community

I would like to help

I suggest you uninstall the printer driver from root level and download the HP Easy Start Software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/OJP9010/HPEasyStart-12.1.03-OJP9010_49_8_4576_1_F... and follow the onscreen instructions

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[jde1757]

Before I try it, can you tell me - *is* there a TWAIN driver for this printer? I don't want to go through that whole thing only to find out I'm still stuck with a WIA driver.

[KrazyToad]

There are no Twain drivers for this Printer

[Dragon-Fur]

Apologies for jumping in unannounced.

Edits - Update

Remove extraneous information.

Yes, installing the Full Feature Software provides access to HP Twain on those printers that include the option.

For those reading,

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
2. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
3. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
4. Full driver provides print and scan functions supported by your printer.

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Original Content

@jde1757 

Regardless of "the whole thing", you need the Full Feature Software / full driver to access the features on the printer.

Without the printer software, you are limited to what other applications can guess about the printer features.

If there is a specific Twain driver for this model (like exists in the OfficeJet Pro 9025), the driver is part of the full driver installation.

First...

Example - HP Scan - part of the full driver

HP Scan works with other programs / applications to provide access to printer features.

9025_HP_Scan_Menu_PDF_3

Next...

Example - HP Twain

9025_Twain_Scan_Menu_1

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Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution"

[jde1757]

I called today and had a support agent help me to do a clean install . It happens that there is, in fact, a TWAIN driver for this device.