Is there a setting to stay signed in to the HP Smart app?

[EvadneJoy]

I find it frustrating to have to sign in every time I want to use my printer or camera scanner.

[Dragon-Fur]

@EvadneJoy 

Welcome to the HP Community Forum.

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@EvadneJoy wrote:

Product: Unknown

Operating System: Unknown

I find it frustrating to have to sign in every time I want to use my printer or camera scanner.

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Edit / Update - Add app reset and uninstall options

True -- HP Smart requires that you sign in using your HP Account credentials.

It is not normal behavior to have to sign in every time you use the application.

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Reset the HP Smart Application - Windows

Reset the HP Smart application - This action removes the app data.

Open Settings > Apps > Apps and Features

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

HP_Smart_Win_Apps-and-Features_ Reset_3

If the app Reset does not work

Consider

Uninstall the HP Smart App from Settings > Apps > Apps and Features

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

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Original Content

It should not be necessary to sign in every single time.

That said, I am not aware of a specific method that forces the connection to the HP Account to persist.

The connection to the application might be breaking due to changes in the way the device is connected.

For example,

IF you are connected to your home wireless and then "travel" (or switch) away from that wireless location

If the connection breaks or reconnects to the Mobile device, 

It is possible that sign-in is also breaking and / or failing to reconnect.

If you have not done so,

If you wish to do so,

Uninstall the HP Smart application from your device.

Switch off the device for a brief time

Switch on the device 

Open the appropriate "Store" for the device type

"Get" a fresh copy of the HP Smart application for your Operating System / version

What else?

Make sure, too, that all your devices that use HP Smart are using the latest version of the application for that platform.

For example,

If you use / have a Windows (or Mac) computer, check that the HP Smart app for that device is the latest version.

If you have more than one mobile device, check each device for the latest version of the HP Application.

References / Resources

Mobile Printing – Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series  >  Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

HP Printers - Using the HP Smart App (Android, Apple iOS)

HP Print Service Plugin for Android   HP Printers - Printer isn't available error (Android)

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Read FAQ -  including - What are the requirements to set up a printer using the HP Smart app?

• Disconnect from Virtual Private Network (VPN) connection before downloading.

• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?

• HP Smart requires that you sign into the application using your HP Account credentials.

• When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)

• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

 Product Home

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[thegumby]

HP Smart - there seems to be a problem with HP Smart if I have to log in to use my scanner. Please resolve this issue.

[KCfromNJ]

I find it frustrating as well.  I believe it has to do with changing wifi networks.  I don't think I have issue with my laptop, which is always on the same network.  However my phone is constantly on different networks, so by the time I need to use app, it has already "broken" connection and has logged out from previous session.