Issue connecting printer to new MacBook neo

[Cortney3224]

I’m having an issue getting my printer setup on my new MacBook neo. I go to settings and it finds the printer as if everything is normal but when testing to print the light blinks but it never print 

[Jerry_57]

Hi @Cortney3224,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your MacBook Neo likely has a mismatch with the printer's driver, a paused print queue, or a network conflict. To quickly fix it: reset your Mac's printing system and remove the old printer, then re-add it using Apple AirPrint or by downloading the latest HP Easy Start app.
 

Step-by-Step Fixes:
 

1. Reset the Printing System:

A corrupt print job or outdated driver often causes the printer to blink but refuse to process.
 

• Go to Apple Menu  > System Settings > Printers & Scanners.
   
• Control-click or right-click your printer in the list and select Reset printing system.
   
• Confirm by selecting Reset (Note: this will clear all saved printers, so you will need to add your printer back). 

2. Re-Add the Printer:

Once the printer list is cleared, add it back to your Mac.
 

• Click Add Printer, Scanner, or Fax (or the Add (+) button).
   
• Select your printer from the list.
   
• In the "Use" or "Print Using" dropdown, ensure it is set to AirPrint or Secure AirPrint for the most reliable connection.

3. Check for HP Software:

If your printer requires specific drivers or has scanning features, you can install the dedicated software.
 

• Download and install the HP Easy Start Printer Software to configure your printer correctly for macOS.
   
• Ensure the printer and your MacBook Neo are connected to the same Wi-Fi network.

I hope this will help.

 

Take care and have a good day.