Issue for scanning from printer to Windows 11

[kerlegan]

Hello,

On my 7740 Printer, following new Computer installation, I'm not able to install the HP software to be able to scan from the printer itself (using predifiened profiles) over the network (ethernet). Scan from computer is working.

Before, on older computer, I was using Printer assistant, and the HP scan software to configure profiles. This application was installing a windows agent. When this agent was detected over the network, computer was detected on printer screen.

Curently printer is only displaying the oldest computer, not the new one running Windows 11, with bellow application, and drivers installed :

- HP Smart

- HP Twain Administration

- HP Scan and capture

I also tried to installed Full_Webpack-40.16.1234-OJ7740_Full_Webpack package, with no luck...

Can you give me some information about software and drivers to be able to scan from printer over network.

Thank you !

Regards

[banhien]

@kerlegan 

Please use the following Guide first

              Printing-and-scanning-issues-after-upgrading-to-Windows-11

Regards.

[kerlegan]

Hello,

Thank you for your answer.

But as I can see, your link is talking about debuguing driver. On myside the drive is working well, as I'm able to print and scan from computer.

I think it's more related to application usage under windows 11. As software seem to be renewed  on HP side (HP Smart, ...), and I'm not able to found where configure the Windows "agent" to be able to scan from printer screen directly.

Regards,

[kerlegan]

Hello,

Any idea about how to have similar function than old software (scan from printer) ?

Thank you !