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I am using a macbook air m4 and a Hp smart tank 525 printer, I have connected both with usb as the printer is not wireless and it is showing in available devices but when I am tapping the add button it's taking some time then showing unable to communicate with the printer and hence not getting added , so help me how to add it.

1 REPLY 1
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Hi @Satyam25500 

Try to install with the next Apple Smart Tank basic driver:

 

1. Connect your printer with USB cable

  • ferRX_0-1746178669871.png

2. Then install the next software

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
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