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‎05-10-2023 08:07 AM - edited ‎05-10-2023 08:07 AM

HP Recommended
Product: HP DeskJet 3632

I am trying to set up Instant Ink, and I'm at the stage where I have been requested to get the printer code. When I press the ePrint icon on the printer, nothing happens. I've tried turning off and on the printer and same thing. I've also used the IP address to try and source the printer code. When I click "Print Info Page," the page does not print. A window opens that says "this may take several minutes" and I wait, but the page never prints. I have tried this multiple times and it's not working. Can anyone help? Thank you! 

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1 person had the same question
1 REPLY 1

‎05-13-2023 08:00 AM

HP Recommended

Hi @fionah22,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing claim code issues when enrolling your printer to instant ink.

 

Please follow the steps from this document. (Click on the word document to open the web page).

 

Let me know if this works.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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