Issue with setting up Envy6100r

[Alison113]

I just got the envy6100r printer delivered. It’s not showing under my HP smart account. I’ve gone thru all the set up steps, the light is solid blue and powered on. But it’s not recognizing on the app. When it did recognize it said unable to connect. I don’t know what I’m doing wrong 

[Hawks_Eye]

Hi @Alison113 

Welcome to the HP Support Community! We're here to help you get back up and running.

I can imagine how disappointing it feels to unbox a new printer, see that steady blue light, and yet not have it connect in the HP App. 

You’ve already put effort into the setup, so let’s carefully walk through steps that often resolve this situation:

 

Confirm Wi-Fi Connection

• Make sure your printer and Windows PC are on the same wireless network (same SSID).
• If your router broadcasts both 2.4 GHz and 5 GHz bands, connect both printer and PC to the same band.

Restart Devices

• Power off the printer, wait 30 seconds, then turn it back on.
• Restart your Windows PC and router as well. This refreshes the network and clears temporary conflicts.

Forget and Re-add Printer in HP App

• Open the HP App on your Windows PC.
• Remove the printer if it appears with “unable to connect.”
• Select “Add Printer,” then follow the prompts to reconnect.

Check Firewall and Antivirus Settings

• Sometimes security software blocks communication.
• Temporarily disable firewall/antivirus and try adding the printer again. If it works, re-enable them and add an exception for the HP App.

Update Printer Firmware

• Firmware updates can improve connectivity.
• Visit HP Software and Driver Downloads and enter “HP Envy 6100” to check for updates.

Run Diagnose & Fix

• In the HP App, select your printer.
• Go to “Printer Settings” and choose “Diagnose & Fix.” This tool automatically checks for and resolves connection issues.

Use Wi-Fi Direct (as a test)

• On the printer’s control panel, enable Wi-Fi Direct.
• On your Windows PC, connect to the printer’s Wi-Fi Direct network.
• Open the HP App and see if the printer is detected. This helps confirm the printer’s wireless function.

The key is to ensure the printer and computer are truly on the same network and that the HP App has a clear path to communicate. Listen for the reassuring hum when the printer reconnects, and watch for the app to refresh with your device listed.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye