Issues setting up and getting the HP OfficeJet Pro 8024e to ... - HP Support Community

peranda · ‎06-17-2026

I followed all instructions from another similar post here and still get the same error(s):
- any attempt to add the printer to the HP app results in a message "Complete printer setup . This printer needs to be set up. Follow the instructions with the printer ..."
- any attempt to print any printer report, either from the printer or from the webserver, does not yield any results

Meghana_10 · ‎06-18-2026

Hello @peranda, Welcome to the HP Support Community.

Thanks for reaching out about your query regarding the HP Officejet Pro 8024 printer.

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

Step 1: Restart and Reset the Printer

Turn the printer ON.
Disconnect the power cord from the rear of the printer and the wall outlet.
Wait for about 60 seconds.
Reconnect the power cable directly to the wall (avoid power strips) and turn the printer back on.

Step 2: Restore Network Setup Mode

Use the touchscreen to restore Wi-Fi setup mode.
On the printer control panel, touch the Setup icon or Wireless icon .
Select Network setup or Settings, and then select Restore Network Settings.
Note: Your control panel might look different than the following example, but the steps are the same.
If a confirmation prompt displays, touch Yes.
Wait 60 seconds until the Wireless light blinks blue.
Within two hours, return to the app or software to find and add your printer and complete the setup.

Step 3: Set Up Using HP Smart (Recommended)

To complete setup, HP Smart is required for this model:

Download and open the HP Smart app https://123.hp.com
Ensure your device (phone/PC) is connected to the same Wi-Fi network you want the printer to use.
Click Add Printer (+) in HP Smart.
Select your Officejet Pro 8024e and follow the on-screen instructions.

Step 4: Sign in to HP Account

When prompted, sign in or create an HP account.
This step is mandatory to complete printer setup and enable features.

Step 5: Check Printer Firmware / Embedded Web Server

If printing reports from the web server is not working:

Print a Network Configuration Page (from printer menu if available).
Enter the printer’s IP address into a web browser.
If the page does not load, it confirms the printer is not fully connected—repeat Step 2 and 3.

Step 6: Try Setup with Wi-Fi Direct (if not detected)

If HP Smart cannot find the printer:

Enable Wi-Fi Direct on the printer.
Connect your device to the printer’s Wi-Fi Direct network.
Reopen HP Smart and try adding the printer again.

Take care and have an amazing day!

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

peranda · ‎06-20-2026

Thanks for your answer.

I've been trying those steps, and variations of those, for several days already and never succeeded. The printer seems to think is in setup mode (though nothing shows in the printer panel); any attempt to communicate with the printer to actually print something/anything, yields zero results ... this is highly frustrating!

Here some keypoints which hopefully help you folks provide a proper way to solve the issue.

- Printer and mobile/laptop are on the same wi-fi
- My HP app can see the app, at the moment that I try to add it, it says "Setup incomplete. Finish setup".
- I can access the printer webserver at 192.168.4.X

- Web Services are enabled; internet connection: connected; printer connection to Hp Smart: connected
- My HP Smart Dashboard shows no printer connected to that account (which makes sense, given that HP app is unable to add the printer -- see bullet point above)
- Running firmware update, either from webserver or from printer itself, results on the same: printer up-to-date; FW version MALBECPP1N004.2137A.00; built date 2021-09-26
- Trying to print any report from printer: absolutely nothing happens
- Trying to print any report from webserver results in nothing printed and a message 'The printer is busy. Try again later'

As you can see/read, a highly frustrating situation with at the time an useless printer 'cause some kind of deadlock.
I would really appreciate a functioning solution from you folks.
Thanks in advance!

Meghana_10 · ‎06-22-2026

Thank you so much for your response @peranda

We request that you please follow a few more troubleshooting steps and give us an update.

Force Exit Setup Mode via Embedded Web Server (EWS)

Since you can access 192.168.4.X, we can try to complete setup manually:

Open the printer’s EWS page in a browser.
Go to:
Settings > Device Settings / Preferences (or similar tab)
Look for options like:
- “Restore Factory Defaults” (run this from EWS, not panel)
- “Complete Setup” / “Finish Setup” / “Out-of-Box Setup”
Apply changes and allow the printer to reboot.

2. Assign a Static IP and Rebind the Printer

To eliminate discovery conflicts:

In EWS → Network > IPv4 Configuration
Assign a manual/static IP (outside DHCP range if possible).
Save settings and reboot the printer.
On your PC:
- Go to Devices and Printers > Add Printer
- Select “Add manually” → TCP/IP address
- Enter the new IP.

3. Perform a Semi-Full Reset (NVM Reset)

This clears deeper configuration inconsistencies:

Turn the printer ON
Disconnect the power cord from the rear
Wait 60–90 seconds
Press and hold the Power button for 20–30 seconds
Reconnect directly to a wall outlet

If accessible:

Try resetting Network Settings again after reboot

4. Disable Web Services and Re-enable

Since Web Services is active but not completing account linking:

In EWS → Web Services tab
Select Remove Web Services / Disable Web Services
Restart the printer
Re-enable Web Services
Try HP Smart setup again

5. USB Setup Method

Since wireless/cloud setup is failing:

Connect the printer to your computer via USB cable
Open HP Smart
Choose Add Printer → Set up new printer via USB
Follow prompts to push configuration directly

Have a great day!

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

peranda · ‎06-23-2026

Hey there

Thanks for the thorough list of instructions. Unfortunately, we have not moved a single inch further. After these steps printer still seems to be in an incomplete setup mode, and neither itself nor the HP app seem able to pick that up.

Btw, there were a couple of points in your previous note that I believe might no have been 100% accurate:

- (Step 2) to assign a static IP through the EWS I need to reconnect the printer to the wifi first (step missing)

- Not quite sure why a fix IP address is/might be needed; my router’s DHCP server has a range from .20 to .200, which is more than enough to accommodate existing devices in the network; never had discovery conflicts before.

- As specified in the title of this thread, my printer is a HP OJ Pro 8024e; the existing usb-port is covered with a label, with a clear NO USB sign. This printer cannot work if not connected to internet (at least according to HP documentation!). In any case, I did connect printer to my Mac via the proper USB cable, the Mac could see the printer, but sending jobs to it yielded the same result as for the printer connected via WiFi: nothing gets printed, my Mac reports an error from the printer (no more details about error); cancelling the job sets the printer in an endless loop trying to cancel itself the job (which I can see on the printer’s display panel)

- When you write HP Smart, are you referring to the HP app? (this one https://apps.apple.com/app/hp-smart/id1474276998)

So, basically we are back to square zero: all of the attempts so far have been variations to get the printer to reset itself, but without any success whatsoever.

How do we solve this?

Thanks

Meghana_10 · ‎06-23-2026

Thank you so much for the information. @peranda

Could you please perform a few more troubleshooting steps so that we can assist you further?

1. Force a Complete Factory Reset

Since the regular reset hasn’t worked, we’ll try a deeper reset:

On the printer control panel:
- Tap Back (or Home) repeatedly until you reach the main screen
- Tap the Back button 4 times quickly to open the Support/Service Menu (if available)
Navigate to:
Support Menu → Resets Menu → Semi-Full Reset
Confirm and allow the printer to restart fully

2. Reinitialize Setup Without HP Smart

Your observation is correct — HP Smart is failing to complete the handshake.

Let’s bypass it:

After reset, do not open HP Smart immediately
On the printer:
- Go to Setup → Network → Restore Network Settings
Wait for the printer to enter Wi-Fi setup mode (blinking blue light)
Use your router’s interface to confirm the printer reconnects

3. Access EWS and Disable Setup Lock Flags

Since you can access EWS, this is key:

Open the printer IP in your browser
Go to:
- Settings → Preferences / Advanced Settings
Look for and disable (if present):
- “Require Setup Completion”
- “Device Setup Mode”

If available, also perform:

Restore Factory Defaults from EWS

4. Clear Stuck Print Queue

The “printer is busy” loop suggests a stuck job internally:

In EWS:
- Go to Tools → Printer Updates / Status
- Check if any jobs are listed and cancel all
On Mac:
- Go to System Settings → Printers & Scanners
- Remove the printer completely
- Restart the Mac
- Re-add the printer using IP address (AirPrint or HP JetDirect)

Have a great day!

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

peranda · ‎06-24-2026

Hey there and thanks for the new details; appreciate you support!

Here details of what happened during/after every step you suggested:

1) Done, though printer does not restart in its own.

2) Printers asks for language and country; right after that, the same message about ‘setup incomplete’ pops up (blue light blinking though); I have to tell the printer that I do not want to connect to 123hp.com now. Printer asks whether to download firmware updates automatically (said No). Connected printer to wifi.

3) Accessed EWS; no menu anywhere about Require Setup Completion or Device Setup Mode.

Before doing the requested factory defaults reset: EWS: Status shown as Ready; from that page clicking on ‘Print Printer Status Report’ responds after a couple of seconds with ‘The printer is busy. Try again later.’

After the restore factory defaults is executed the printer needs to be reconnected to the wifi, as this and other settings are gone with the factory defaults reset. Not sure also why a Restore Factory Defaults is needed here, given that Step 1 is about a semi-full reset.

4) Does this step make much sense? after (1) and (3 - restore factory defaults), there are no jobs in the printer’s own queue.

Set-up wifi again for the printer to connect. EWS shows an empty page. The browser console shows following errors:

Unified.js:13 [Violation] Permissions policy violation: unload is not allowed in this document.

(anonymous) @ Unified.js:13

Unified.js:105 ledm UIConfigManifest.xml/UIConfigCap.xml: null