Issues setting up printer

[Keishap]

I’m having trouble setting up the printer head it connected but it’s saying the printer head  appears to be missing not detected or incorrectly installed 

[ferRX]

Hi @Keishap 

if you have an Officejet printer model you may need to check the printhead inside the printer.

1. Open front door.

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2.  Move the latch up on the carriage.

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3. Then move the printhead left and right for 5 seconds, then move the latch down to secure printhead.

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4.  Restart your printer, turn OFF, wait 10 seconds, then Turn ON and check if the issue is solved.

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.