Issues with Driver for hp laserjet m130fw

[miggymigy32]

Hey all-

I have been having an issue with my printer for about 2-3 weeks now.  My printer keeps saying "driver is unavailable" and nothing im doing is correcting the issue. it is a wireless connection and the problem only seems to be when i try to connect through my pc. My pc is wired in and they are both on the same network. I have no problem printing off of my iphone, but i cannot off my pc. I have tried uninstalling and reinstalling printer in "printers and scanners" from the devices tab. I have tried going into device manager to uninstall from the "print queues" tab, but it does not show up there. when i go to printers in device manager, there is a printer that says "unknown device" and i have tried uninstalling that. I have checked the printer settings for updates and i dont have one on there. I printed out a network summary and there doesnt appear to be any issues with the network or connection from printer to my wireless router. I have tried unplugging it and plugging it back in, however none of those have resolved the issue. The printers only about 2 years old and was working perfectly fine up until now. I have gone through a couple HP support articles, but none of them i have come across mentions what to do if im still experiencing the issue.

Any help would be great because my college semester just started and it would be nice to be able to get correct drivers installed so i can start using my printer again. Thanks!

[The_Fossette]

@miggymigy32

I reviewed your post and I understand that you are unable to print from one of the computers.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you root uninstall the printer and then install it again on the computer and check if it helps.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[miggymigy32]

@The_Fossette unfortunately, doing it the way you recommended didnt help... my printer queue still says "error- printing"  and now it says "default, error" under the printer in "Printers and Scanners"

[The_Fossette]

@miggymigy32

I recommend you create a new user account on the computer following the steps in the below article and then install the printer and check.

https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[miggymigy32]

This did not work either... even on the new user account, it still says "printing- error" and in printers and devices, it just says error under the printer

[The_Fossette]

@miggymigy32

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!