Issues with Printer driver

[Mikekuk]

I am having to reinstall my Printer driver once a week . I am using HP Smart 18.5.1. My MAc OS is 15.5 ( just upgraded ) but the issue has been going for 2-3 months . Firmware updates are on Auto

[Kuroi_Kenshi]

Hi @Mikekuk,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check for Software Updates:

• Ensure your Mac OS and the HP Smart app are fully updated.
• Go to System Preferences > Software Update to check for Mac OS updates.
• Check for updates within the HP Smart app.

Reinstall HP Smart:

• Uninstall the HP Smart app.
• Go to Applications and drag the HP Smart app to the Trash.
• Empty the Trash and restart your Mac.
• Re-download and install the latest version of HP Smart from the Mac App Store.

Reset the Printing System:

• Go to System Preferences > Printers & Scanners.
• Right-click (or control-click) in the printer list and select Reset printing system.
• Confirm the reset, which removes all printers and scanners.
• Restart your Mac and re-add your printer through HP Smart or Printers & Scanners.

Download Latest Printer Driver Manually:

• Visit the HP Customer Support - Software and Driver Downloads.
• Enter your printer model and download the latest driver specific to your printer.
• Install the driver following the on-screen instructions.

Check for Firmware Updates:

• Ensure the printer firmware is up-to-date.
• Go to HP Smart > Settings > Printer Maintenance > Update Printer.

Check Printer Connectivity:

• Verify that the printer is connected to your network properly.
• Ensure your Mac and printer are connected to the same WiFi network.
• Run a network diagnostic through HP Smart to ensure there are no connectivity issues.

Printer Configuration:

• Ensure your printer settings (especially regarding sleep mode and auto-off) do not interfere with connectivity:
  • Access these settings from the printer’s control panel or HP Smart app.

Clear Printer and Scanner caches (if applicable):

• Clear any temporary files or cached data related to printers:
  • Go to Terminal and use commands like sudo periodic daily, sudo periodic weekly, and sudo periodic monthly.

Use Alternative Connection Methods:

• If the issue persists, consider connecting your printer via a USB cable as a temporary solution.

I hope this helps.

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Best regards,