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- HP Community
- Printers
- Printer Setup, Software & Drivers
- It says I have a Missing Driver

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08-24-2022
10:18 AM
- last edited on
08-25-2022
06:38 AM
by
JessikaV
Hi,
I have the Deskjet 2130 Series Printer.
All of a sudden when I try to print anything nothing happens. I put in a new Ink cartridge and it does print out the initial page for that. But then whenever I try to print out anything it does nothing. When I use the troubleshooter or whatever it is called to try to see what the problem is, it says missing driver.
I did the download again from here, so I really can't figure out what the problem is?,
Can anyone help me please with this?
08-24-2022 11:02 AM
Welcome to the HP User Community.
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Uninstall / Reload the Full Driver printer software
- Uninstall any printer software from Control Panel > icon view > Programs and Features
- Restart the computer and sign in
- Disconnect the USB cable between the printer and the computer
- Install a fresh copy of the Full Feature Software
- Reconnect the USB cable when instructed to do so during the last part of the installation
- Restart the computer and sign in
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>>> Check / Install the Full Feature Software / full driver printer software
The full driver provides the foundation on which other programs and printing software depend.
The driver includes HP Scan – HP Scan supports scanning / saving / printing your scan content.
Preparation
If you have not done so,
In addition to the HP Smart application,
Install the Full Feature Software / full driver printer software for the printer.
HP Smart and other print software / applications benefit from having the full driver installed.
Make sure your VPN is switched Off when installing the HP Smart application or the printer software.
Printer Software Check - Is the printer software installed?
Notes
When the full driver printer software is installed,
Find the printer software listed in Control Panel > icon view > Programs and Features.
The installation of the full printer software adds two shortcut icons to the Desktop.
The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools
HP Scan is named for itself and provides a direct call to the HP Scan software.
Programs_and_Features_Printer_Desktop_Icons_7
Start
Uninstall Any Existing Printer Software (Full Feature Software)
Uninstall HP printer software and drivers
Control Panel > icon view > Programs and Features >
Find / Select > Uninstall the printer software
Restart the computer and sign in
Reminder:
Windows > Uninstall HP printer software > Restart.
Next,
Open Control Panel > icon view > Devices and Printers
Check > If the printer is found, Right-Click and Remove the printer
If you have to "remove" the printer, next: Restart the computer and sign in
NOTE: If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...
Microsoft: Fix problems that block programs from being installed or removed
OR
Revo Uninstaller (Free version)
then
Restart the computer and sign in
=======================================================================
Printer Software
Next,
Install a fresh copy of the Full Feature Software / Full Driver printer software
Restart the computer and log in
Printer Software - Full Feature Software / Full Driver printer software
Installation Package - Information and Download / Save
HP Easy Start Printer Setup Software
Easy Start can be used to install your printer software.
If you want to install the full driver printer software, choose the "Full Software and Drivers" option during the installation procedure.
Basic Instructions - Install the Full Feature Software / Full Driver printer software
Preparation
- If the printer software is still / already installed, Uninstall the printer software from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers
After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.
If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.
- If using VPN, shut it off to install software. NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.
- >>>> Reminder: If using USB cable between printer and computer, disconnect the cable before installing software. Later... Connect the cable when instructed (near the end of the installation procedure).
- Observation: It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection. Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.
Installation
- Download and Save the Full Feature Software installation package or the Easy Start Software
- Open File Explorer
- Navigate to the folder in which you saved the installation file (likely Downloads)
- Right-Click on the installation package and “Run as Administrator”
- After the software is installed, Restart the computer and log in
If using Easy Start
- Skip any extra software / offers you do not want – Wording varies as does the number of times you have to “skip” or opt-out of various options.
- When asked, opt for "Full Software and Drivers" (exact wording might vary).
Easy_Start_Full_Driver_2
- If, after the Full Software and Drivers option is selected, the installation terminates (suddenly stops and disappears – never comes back): Open your Downloads folder > Look for and Right-Click on the full Web installation package and “Run as Administrator”
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NOTES
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Preparation > Check / enable the printer as the “Default Printer”
Settings > Devices > Printers and scanners
UNCHECK (clear box) Let Windows manage my default printer
Select (Left-Click) your printer from the list of printers > Manage > Set as Default
- =+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+
References / Resources
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP DeskJet 2130 All-in-One Printer series
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