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‎08-12-2023 02:31 PM

HP Recommended
Operating System: Microsoft Windows 11

Hello All

I have a new computer running Windows 11.with an AMD Ryzen 7 processor. 

Printer is my old J4680

I can not find a driver to get the printer working.

I still have my old drivers from the last computer.  However, when I install, there is only an "Exit" showing on the installer, I have tried both the basic and full install drivers. 

When I run the HP Scan Doctor, it does find the printer, however when clicking on Get Installer, I get a "Page can't be reached" message.

The driver does work on my Windows 10 machine.

Category:
1 person had the same question
1 REPLY 1

‎08-13-2023 03:50 AM

HP Recommended

Hi @C207 

 

Try with the software download from the next link, 

* Click on YES button   to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX.

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.
@ferRX / I am a volunteer posting answers on my own time.
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