Just bought a new HP Envy Inspire 7955e & it won't find my wireless network

[RavynWytch]

Just out of the box, and I had to bypass the onscreen setup and try to do it manually. 

It will not find my wireless network. It is less than 6 feet from the wireless router, and no other devices have problems connecting to it. 

Please help!

[Max3Aj]

Hello @RavynWytch, and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're having trouble connecting your HP Envy Inspire 7955e to your wireless network, even though it's close to the router and other devices are working fine. Let's walk through a few steps to get this resolved.

Restart Everything

• Power off your printer, router, and computer.
• Wait 30 seconds, then power them back on.
• Try connecting again via the printer's touchscreen.

Check Wireless Settings

• Make sure your router is broadcasting on 2.4 GHz. The Envy Inspire series may not detect 5 GHz networks.
• Ensure SSID broadcast is enabled (network name is visible).
• If your network name is hidden, temporarily unhide it during setup.

Use HP Smart App for Setup

The easiest way to connect is using the HP Smart app:

• Download it from HP Smart App Download.
• Open the app and click Set up a new printer.
• Follow the on-screen instructions to connect your printer to Wi-Fi.

Reset Network Settings on Printer

• On the printer touchscreen, go to:
  • Settings > Network Setup > Restore Network Settings
• This will clear any previous configuration and allow a fresh setup.

Manually Add Network

If the printer still doesn’t detect your network:

• Go to Settings > Wireless Setup Wizard
• Choose Enter SSID manually
• Type your network name and password carefully.

Additional Tips

• Avoid special characters in your Wi-Fi name or password.
• Make sure your router firmware is up to date.
• If using a mesh network, try connecting to the main router node.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support