Keep Getting Error Code EBS00P0004

[cdunn6758]

I have tried to reset the printer, uninstall/reinstall HPSmart, unplug/plug in, etc and am still getting the same error code.  Nothing seems to be working!

[Rainbow23]

Hi @cdunn6758,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are getting Error Code EBS00P0004 on your HP ENVY Pro 6455 All-In-One Printer.

Restore factory defaults (printers with touchscreens)

Restore the printer to factory default settings from the touchscreen settings menu.

1. On the printer control panel, touch the Setup icon , and then touch Printer Maintenance.
2. Touch Restore, and then touch Restore Factory Defaults.
3. On the confirmation prompt, touch Continue to complete restoring to factory defaults.

Restore factory defaults (printers without touchscreens)

1. Open the cartridge access door.
2. Press and hold the Power button and Wireless button for three seconds.
3. Wait for 20 seconds for the printer to reset.

Remove the printer from the HP Smart app

Remove your printer in HP Smart.

1. Close the HP Smart app, and then reopen it.
2. Right-click or long-press the printer icon, and then click Hide Printer or Forget Printer.

Restart setup process using HP Smart

Set up your printer using the HP Smart app.

1. Open the HP Smart app.
2. Click Add Printer or to find your printer.
3. Follow the on-screen instructions to set up your printer.
4. If you are unable to complete the setup, restart the HP Smart app, and then try again.

I hope this helps.
Take care and have a good day.

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[cdunn6758]

I have tried these steps already, but am still getting the same error.

[Rainbow23]

Hi @cdunn6758,

This issue might require one on one interaction to fix it.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!