• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Notebook
Microsoft Windows 10 (64-bit)

I have a HP notebook and have a Canon MG3200 series all in one printer. I've had the notebook about 3 years and the printer over a year. All was working fine until about a month ago, I guess some update I was told.( I have Windows 10 Home )But nothing on the laptop was working. Took an hour to get online to finally get it to restore or whatever but I lost all my applications and had to reinstall. Now  I can install the printer and it does show on the laptop as the default and all my apps do show I can use it but when I hit print it gives some kind of error mainly  specific driver invalid.  The printer does show it is online and I have tried it wireless and hard wired up. I'm pretty good with fixing  puter problems but this is driving me nuts..  I have tried all the suggestions on hp website and most other help websites and nothing has worked. I have uninstalled and reinstalled this %#@ printer so many times I am about to give it up. Oh I also have tried every driver that is on Canon website and have installed them in a few different ways and also have the disc but none work. HELP 

5 REPLIES 5
HP Recommended

Hi,

I suggest checking with Canon, they are more familiar with their software capabilities, limitation, and any possible resolution:

https://community.usa.canon.com/t5/Printer-Multifunction-Support/bd-p/faxing

 

Hope that helps,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

 write to them but I just added their app to my phone and it worked fine.. but maybe they can help

HP Recommended

I am still waiting to call Canon.  Another thing to add , the scanner works fine also from the laptop.

HP Recommended

Called Canon contact us and waited 30 minutes just to be hung up on. I give up. The scanner works and I can get it to print from my phone so it is not the printer.

HP Recommended

t spent 2 and a half hours on phone with Canon and we tried everything and the printer works fine using my phone app and the scanner works using the phone app and on my laptop. Its just the printer. They said it cant be the driver because if it was the scanner would not scan either.  They said it had to be a HP/Windows problem. so I'm back to posting here.  I will cal HP I guess and see what they say.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.