Keep getting "Driver is Unavailable"

[Shabam]

I tried everything (except factory resetting my PC and clean install of windows) and I always get "driver is unavailable" when trying to install my HP printers (both 9023 and 4650). I did uninstall and install of the printers, HP smart app, windows update, including optional updates, manual install of drivers from HP downloads, HP doctor,... everything, and nothing works. I should mention it is working on other PCs I have. it is only this NUC PC I have (gen 11). Any ideas before completely wiping off my PC and starting all over? 

[A_Gayathri]

Hi @Shabam ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've already tried many of the standard troubleshooting steps. Given that the issue is isolated to your NUC PC, here are a few more steps you might try before resorting to a complete factory reset:

Check for Windows Updates:

• Ensure that your Windows 11 installation is fully updated. Sometimes, updates can fix compatibility issues.

Remove Old Drivers Completely:

• Go to Device Manager (right-click the Start button and select Device Manager).
• Look for any remnants of previous HP printer drivers under Printers or Print Queues.
• Right-click and select Uninstall device. Make sure to check the option to delete the driver software if available.
• Reboot your PC and try installing the drivers again.

Install Drivers in Compatibility Mode:

• Download the latest drivers from HP's website.
• Right-click the driver installer and select Properties.
• Go to the Compatibility tab and select Run this program in compatibility mode for. Choose Windows 10 or an earlier version that worked for your printer before.
• Run the installer and see if it resolves the issue.

Run the Printer Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Select Printer and run the troubleshooter to see if it can detect and fix any issues.

Check for Conflicting Software:

• Ensure there are no other software or drivers that might be conflicting with the printer drivers.
• Try performing a clean boot to see if the issue persists:
  • Type msconfig in the Start menu search and press Enter.
  • Go to the Services tab, check Hide all Microsoft services, and then click Disable all.
  • Go to the Startup tab and click Open Task Manager. Disable all startup items.
  • Restart your PC and try installing the printer again.

Check Network Settings:

• Since the printers work on other PCs, ensure that there are no network configuration issues on your NUC PC that might be affecting the connection.

BIOS Update:

• Sometimes, updating the BIOS can resolve hardware compatibility issues. Check the manufacturer’s website for any BIOS updates for your NUC PC.

Refer to this document:  - HP OfficeJet Pro 9023 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Shabam]

unfortunately none of these worked... 

[A_Gayathri]

Hi @Shabam,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!