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Keep having error code 79 even after replacing ink cartridges with HP ink.

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HP M281 cdw


I have an  HP laserjet printer M281 cdw.  I had non HP toner cartridges in it and had to replace after, new HP ink is in printer after spending $200+ and it constantly recycles to '"initializing" but does not print.  Keeps saying 79 Service Error and to turn off the printer.  I have tried turning off wifi, laptop, printer etc and rebooting but does not work.  Wifi says its on and have downloaded firmware, still nothing. Any suggestions?  

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Hi @Belinda8,


I'd like to help!

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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