LJ Pro M118 No option to print double sided-duplex

[Marimar11]

OS:  Windows 10 Pro;   Printer: LJ Pro M118-M119.

I am having trouble printing duplex from a word or excel document .   My HP LaserJet is able to print duplex but for some reason I am not seeing the option to print on both sides.   When I go into the Printer properties/preferences, the only tab showing is Layout and under it Orientation.   I do not have an option to select double sided printing.   I have the latest HP driver on my computer.   Does anyone have any ideas of what my problem might be.   Appreciate any input.

[Andr-1611 · Accepted solution]

Hello @Marimar11 ,
Welcome to the HP Support Community!

A) Printer settings Duplexer:
Search Windows for 'devices', and then click the Devices and Printers control panel setting in the results.

Right-click the icon for your printer model, and then
click Device Settings tab
Installable Options > Duplexer: installed

If not, change to installed.

B) Automatic Two-Sided Duplex Accessory:

Enter the Control Panel > Devices and Printers.
Right click the printer icon, then click Printer Properties.
Click the Device Settings tab.
Set the Automatic Two-Sided Duplex Accessory as installed and click OK to save the change.

Now Automatic Duplexing should become available.

If the Options > Duplexer or Duplex Accessory is not displayed, then download only HP LaserJet Pro M118dw Printer Full Software Solution 

1. Uninstall HP printer software, and then remove the printer from your Devices list. 
2. Restart the PC
3. Close all programs
4. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE
5. The installation was completed successfully, now you must ...
6. Restart the PC again
7. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[Marimar11]

Hi Andr-1611,

Thank you very much for your reply.   I am up and printing double sided.  Have a great day.

[Andr-1611]

Hi Marimar11,

You are very welcome. I am pleased to have helped you.

Kind regards
Andr-1611