• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-27-2020 05:19 PM

HP Recommended
Product: LaserJet 3055
Operating System: Microsoft Windows 10 (64-bit)

Product number Q6503A works very well except for this annoying problem with one blank page between every printed page... This happens from printer console reports as well so I've read this is most likely a HW issue? I'm also getting occasional jams so I've ordered the separator and pickup parts, but suspect something else is causing these blank pages? What would cause the pickup up to grab another page? Maybe dust or debris interfering with paper sensors. Or some kind of firmware corruption? Please advise, thanks!!

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-27-2020 06:38 PM - edited ‎07-27-2020 09:00 PM

HP Recommended

Ah, thanks, that makes sense as it does look like the pickup keeps turning.... picking up one page at a time.... Looks like it will be tricky getting at the pickup solenoid in this unit? Any clues? I have the back and right side covers off, but no sight of solenoid.

Thanks!!!

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎07-27-2020 06:00 PM

HP Recommended

Most feeding issues are mechanical in nature. If the separation pad is worn a second page can be pulled at the same time as the first and then eject. Also a sticking solenoid on the pickup assembly can cause this issue, that is usually evident by the pickup roller continuing to rotate even after a page has already been pulled from the tray.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎07-27-2020 06:38 PM - edited ‎07-27-2020 09:00 PM

HP Recommended

Ah, thanks, that makes sense as it does look like the pickup keeps turning.... picking up one page at a time.... Looks like it will be tricky getting at the pickup solenoid in this unit? Any clues? I have the back and right side covers off, but no sight of solenoid.

Thanks!!!

Was this reply helpful? Yes No

‎07-28-2020 02:49 AM - edited ‎07-28-2020 02:50 AM

HP Recommended

Found the little bugger.... On the 3055 it hides out behind the right side cover near the back bottom. The damper material on the solenoid had turned to goo so I removed that and replaced with a piece of heat shrink.... Goo.pngPickup solenoid.png

Works good now, thanks to Repairatrooper!!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.