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Hello.

Today I've tried to login ews with the login/password that I clearly sure are correct. But Printer's web says they are wrong, the response code from the web is 400 instead of 401 and in the body of response it says unknown error happened.

How can I reset the ews password?

 

Wifi reset works, I still can connect it back to the network but I lost (due to auth error) any chance to change internal settings like sleep timeout and others.

2 REPLIES 2
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Hi @EugeneRudo,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I understand you're experiencing an issue with accessing the EWS page for your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 

Kindly refer to the steps on this link to perform a factory reset.

 

Please follow the steps below to connect your printer to the network again.

 

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

 

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

 

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

 

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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Such a shame providing the "default" solution. 

1st 107w has no any bluetooth, it's WiFi only

2nd the EWS password reset is a trick:

- connect 107w via cable to pc.

- make sure that Easy Printer Manager is installed with USB option (just reinstall it with USB option)

- run EPM

- goto advanced options

- do not touch any settings eg. Networking, System, etc. That all useless 

- in the bottom right corner will be the button named "Defaults"

- click it and agree with the action

- voila, now you can login EWS with default 'admin'/empty credentials.

 

And one more: I've seen a lot of questions similar to mine: people asking about EWS password reset while You guys always starting from Networking reset.

Shame on you!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.