Laser Jet M1132 MFP installation trouble in Windows 10

[nenvuk71]

One day - my Pavilion g7 can't recognize my LaserJet Pro M1132 😞 

Now I have printer, regular, not damaged, broken or irregular - but I can't use it 😞

Actually - I can use scan, in very limited software but printing is not possible.

If someone could help - I try everything what I found here but nothing help. Microsoft is guilty, driver is guilty, not possible to reinstall, I uninstall previous installation and now - new installation not possible. Signalize me that installation not finished because of who knows why 😞 I check different USB cables, switch off and on, cord out and in again, blah blah blah.. everything. Nothing helps! 😞

Someone knows what to do (except to buy new printer)? How to solve this issue. is there any fresh instruction or some tricky option???

I need to print on my printer soon, as I printed earlier without any problem

Nenad

[Anand_Andy]

Hi @nenvuk71,

Welcome to the HP Support Community

I understand you are facing an installation issue with your HP LaserJet Pro M1132 Multifunction Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

Perform root-level uninstallation to remove all the printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.
• Now try downloading the software from this link and install it: HP LaserJet Full Feature Software and Driver

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[nenvuk71]

Thanks Andy - but your instructions couldn't help me 😞

I follow it but - trying to solve this issue prior to write here I already remove this printer installation from my system. It means I can not install firmware update because my system couldn't recognize my printer. I don't have it installed. That is the reason I can't follow your instructions to the end.

Please - is there any other way to repair this? When I try to install it again - it works, works, works and - simply stopped with installation giving me info that installation failed 😞

Thanks for helping, wish you all the best

[Anand_Andy]

@nenvuk71,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!