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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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pedja75
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Laser MFP 135w problem after firmware update

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Laser MFP 135w
Microsoft Windows 10 (64-bit)

Hi,

 

after latest firmware update (V3.82.01.11) my Laser MFP 135w printer is showing "Incompatible Toner Cartridge".

Printer was purchased few days ago, cartridge is original HP 106A. Before firmware update, printer was able to print regularly.

I'm in Serbia, Europe, and this country was selected at first start after unboxing.

Seems like regional settings were somehow reset after firmware update, I have no other ideas.

Can someone from HP support help me with this problem and assist with setting up printer for correct region?

 

Regards,

Predrag

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Betty0610
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@pedja75

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

 


I am an HP Employee

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Betty0610
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@pedja75

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

 


I am an HP Employee

View solution in original post

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olujicz
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Hi, I have the same problem.

How I can solve it?

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Betty0610
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@olujicz

 

Welcome to the HP Support Community.

 

Do you have the same Printer as well?

 

Thanks!


I am an HP Employee

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olujicz
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@Betty0610


Yes, the same printer.

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The_Fossette
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@olujicz

 

We need to perform an NVRAM reset to fix this issue. However, the steps to perform an NVRAM  reset are confidential and specific to your printer. I will be sending you a private message please watch your inbox for more information.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
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olujicz
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@The_Fossette 

 

Yes, the issue is resolved with the steps in the private message.

Thank you very much.

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peter101277
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i have the same problem with my printer hp mfp 135w  , can you help me ??

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skripatch
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Hi

i have the same problem with my printer hp mfp 135w, can you please help me ??

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CatalinaTropica
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I have the same problem. Can you help?

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