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‎10-02-2020 04:07 PM

HP Recommended
Product: Laser MFP 135w
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

after latest firmware update (V3.82.01.11) my Laser MFP 135w printer is showing "Incompatible Toner Cartridge".

Printer was purchased few days ago, cartridge is original HP 106A. Before firmware update, printer was able to print regularly.

I'm in Serbia, Europe, and this country was selected at first start after unboxing.

Seems like regional settings were somehow reset after firmware update, I have no other ideas.

Can someone from HP support help me with this problem and assist with setting up printer for correct region?

 

Regards,

Predrag

Category:
15 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-05-2020 10:16 AM

HP Recommended

@pedja75

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

 


I am an HP Employee

View solution in original post

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9 REPLIES 9

‎10-05-2020 10:16 AM

HP Recommended

@pedja75

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

 


I am an HP Employee

Was this reply helpful? Yes No

‎11-02-2020 05:46 AM

HP Recommended

Hi, I have the same problem.

How I can solve it?

Was this reply helpful? Yes No

‎11-03-2020 11:11 AM

HP Recommended

@olujicz

 

Welcome to the HP Support Community.

 

Do you have the same Printer as well?

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No

‎11-03-2020 11:28 AM - edited ‎11-10-2020 05:51 AM

HP Recommended

@Betty0610

Yes, the same printer.

Was this reply helpful? Yes No

‎11-16-2020 10:42 AM

HP Recommended

@olujicz

 

We need to perform an NVRAM reset to fix this issue. However, the steps to perform an NVRAM  reset are confidential and specific to your printer. I will be sending you a private message please watch your inbox for more information.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎11-17-2020 03:28 AM

HP Recommended

@The_Fossette 

 

Yes, the issue is resolved with the steps in the private message.

Thank you very much.

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‎12-15-2020 01:44 PM

HP Recommended

i have the same problem with my printer hp mfp 135w  , can you help me ??

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‎01-06-2021 10:21 AM

HP Recommended

Hi

i have the same problem with my printer hp mfp 135w, can you please help me ??

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‎03-02-2021 12:25 PM

HP Recommended

I have the same problem. Can you help?

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